Frequently Asked Questions
How Can We Help You?
Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? Contact our support team.
Our patented inserts are designed to fit seamlessly into your cap. They transform the cap, creating a more comfortable and secure fit without altering the look. The insert helps your cap sit naturally on your head while accommodating different hair types, styles, and volume. No tools or complicated steps required—just install the insert inside your cap, and you’re ready to go.
No. The inserts are designed to fit discreetly inside your cap, so they’re completely hidden while you wear it. All anyone will see is a polished, natural look on the outside.
Yes. Each insert is designed to adapt to standard caps, providing a comfortable fit for all head sizes and hair types.
Standard shipping takes 4–5 business days, and express shipping takes 2–3 business days. Please note that all orders also require 1 business day for processing before shipping times begin.
Yes! We ship to many countries worldwide. Please check the list of available countries at checkout. If your country isn’t listed, email us and we’ll be happy to look into adding it.
We want you to love your purchase! If for any reason you are not completely satisfied, you may return your item within 14 days of receipt.
Return Guidelines:
- Items must be unused and in their original packaging.
- Shipping costs are non-refundable.
- Customers are responsible for return shipping fees.
- Refunds will be processed within 10 business days.
To initiate a return, please contact our support team at sales@capcreationsinc.com with your order number and reason for the return. Once your return is received and inspected, we will process your refund to the original payment method.
We can try! Since orders are processed and shipped within 24 hours—and some ship the same day (excluding weekends)—changes or cancellations aren’t guaranteed. Please email us at sales@capcreationsinc.com as soon as possible, and we’ll do our best to assist.
Both products use our patented insert technology to create extra space inside caps, but they’re designed for different occasions:
- Grad Cap Remix is made for graduation caps, helping them fit comfortably over natural hair, protective styles, or added volume—without messing up your look on your big day.
- Ball Cap Remix is made for everyday wear with baseball caps, giving you the same comfort and flexibility for casual, sporty, or stylish looks.